Support center

1. Account Registration

Creating an account is free and takes less than two minutes. You need a valid email address and a password.

1. Go to winweatherbot.com/register.html and fill in your email and a strong password.
2. Check your inbox for a verification email from info@winweatherbot.com and click the confirmation link.
3. Once verified, log in to access your dashboard and choose a plan.

Resend verification

If you need to resend the verification link, try logging in — the system will automatically offer to resend it if your account is still unverified.

Password reset

Use the "Forgot password" link on the login page. A reset link will be emailed to you within a few minutes.

2. Payments & Subscriptions

WIN Weather Bot offers four subscription tiers (Monthly, Quarterly, 6-Month, Annual). All plans include the same features — longer plans simply cost less per month.

Accepted payment methods

• Credit / debit card — processed securely by Stripe. No card details touch our servers.
• Bitcoin (BTC) — via BTCPay Server and CoinGate. Payment confirmed after 1 on-chain confirmation.

How to subscribe

1. Log in to your account and open the dashboard.
2. Select a plan and click Subscribe.
3. Complete the payment via your chosen method.
4. Your license key is activated immediately upon payment confirmation.

Invoices & receipts

A receipt is sent automatically to your registered email after every successful payment. If you need a formal invoice, contact us at info@winweatherbot.com with your order details.

Cancellations & refunds

Subscriptions can be cancelled at any time from the dashboard — access continues until the end of the paid period. Refund requests are evaluated case-by-case; contact support within 48 hours of purchase.

3. Software Installation

WIN Weather Bot runs on a VPS (Virtual Private Server). A Linux server with Python 3.10+ is recommended. The bot does not need to run on your personal machine.

System requirements

• OS: Ubuntu 20.04+ / Debian 11+ (or any Linux distro)
• Python 3.10 or higher
• 1 GB RAM minimum (2 GB recommended)
• Stable internet connection

Installation steps

1. Log in to your dashboard and download the installer ZIP for your active license.
2. Transfer the ZIP to your VPS (e.g. via scp or SFTP).
3. Extract the archive: unzip WinWeatherBot-<version>.zip
4. Install dependencies: pip install -r requirements.txt
5. Start the bot: python winweatherbot.py
6. At first launch, enter your license key when prompted. You can find it in your dashboard.

Running the bot as a service

To keep the bot running after you close the SSH session, we recommend using systemd or screen/tmux. A sample systemd unit file is included in the ZIP archive.

Updates

When a new version is available, the bot will notify you in the console log. Download the latest ZIP from your dashboard and replace the existing files. Your configuration and license key are preserved.

4. Troubleshooting

License key not accepted

Make sure you are copying the key exactly as shown in the dashboard (no extra spaces). If the key still fails, your subscription may have expired or the HWID binding may have changed. Contact support with your email and order ID.

Bot crashes on startup

Check the console output for error messages. Common causes:

• Python version below 3.10 — upgrade with sudo apt install python3.11
• Missing dependencies — run pip install -r requirements.txt again
• Port already in use — check with ss -tlnp and adjust the config

No weather data / predictions not updating

Verify that your VPS has outbound internet access. The bot fetches weather data from external APIs; firewall rules blocking outbound HTTPS will prevent updates.

Dashboard shows "license inactive"

This usually means the subscription expired or the payment was not completed successfully. Check the Payments section of your dashboard. If a payment is pending, wait a few minutes for confirmation. If the issue persists, contact support.

Forgot account email or password

Use the login page reset flow. If you no longer have access to the original email address, contact us directly at info@winweatherbot.com from an email you can prove ownership of.

HWID reset request

If you moved the bot to a new server and the old HWID is still registered, email info@winweatherbot.com with subject [HWID RESET] and include your license key. We process these within 1 business day.

5. Contact Support

Can't find an answer above? We're here to help. Please include as much detail as possible: your OS, Python version, error messages, and your account email.

Registered users can also use the support panel inside the dashboard, which automatically attaches your license info to the message.