Licenses & Account

Licenses, Renewals & Device Changes

3 replies Started 3 weeks ago
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GH
OP 3 weeks ago

A few admin questions: is the license a subscription or one-time? Can I move it to a new computer? And what happens with renewals/extensions?

AL
ADMIN 3 weeks ago

Here's the full rundown:

  • License model: your plan activates the software for its term. Your key is tied to your account and to the device(s) you activate.
  • Devices: each license includes a set number of device slots. The software registers a hardware ID on activation. If you change PC, you can free up the old slot and activate the new one — use the device management in your account, or reach out and we'll move it.
  • Renewals / extensions: as your term nears its end you'll be able to extend it. Extensions add time to your existing license — you keep the same key. If you ever need an adjustment, our team can extend your expiry directly.
  • Payments: handled through our checkout; your license key is issued automatically once payment confirms.

If anything looks off — key not received, device slot stuck, expiry wrong — open a thread or contact us and we'll sort it manually.

GH
3 weeks ago

Perfect — the device-move part was my main worry since I'm about to switch machines. Good to know it's not locked to one PC forever.

AL
ADMIN 3 weeks ago

Not at all — device changes are routine and we handle them all the time. Just don't share your key publicly (each one is tied to your account), and you're set. Enjoy the bot.